Our Support Team

Our support team is available from Monday to Friday between 08:30 and 17:00 excluding Public Holidays. All support requests are logged and cases are then prioritised according to whether the client is covered by a Secure+ agreement and the nature of the issue at hand.
The best way to contact our support team is to send them an email through the form on the right.

Request Remote Support


1. DataByte Ltd provides you with comprehensive support for a variety of situations; however we can only point you in the right direction towards a solution, based on the correctness of the information you give us during problem diagnosis.
2. Accepting this connection is by default authorising all officers employed by our company as well as the company in terms of the Data Protection legislation as indicated in Chapter 440 of the Laws of Malta and any related subsidiary legislation.
3. DataByte is in no circumstances liable for any ‘Data Loss’ and/or ‘Hardware/Software Damage’ caused during or after this Remote Support Session.
4. Following this Remote Support Session and depending on your service agreement with DataByte Ltd. you may incur support charges accordingly.
5. Support provided outside of office hours support may incur extra charges.
6. By clicking the ‘Request Remote Support’ button on this form it is implied that you have read and accepted the above conditions.

Request Support

Your Name (required)

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Describe the problem (required)

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